The second most important management rule is keeping the right people. Thus, the key word here is support.

While artificial intelligence is often referenced in the media and trade papers, AI sounds more like something from Star Trek and not a practical tool for helping salespeople. Nothing could be further from the truth, especially considering the rampant growth of voice-controlled technology. In 2019, there were an estimated 3.25 billion digital voice assistants in use around the world.

Imagine a future where mortgage origination happens in a matter of hours. Even though it might take some time, technology is rapidly progressing, and this future might be closer then you think.

[caption id="attachment_14060" align="alignright" width="232"] J. Christian Olin, Vice President, Direct Lending, On Q Financial[/caption]