e-->The Cyclops software provides a number of tools Quicken Loans uses to meet the needs of mortgage consumers. This software suite will serve as the foundation for a customer service solution that Black Knight will be offering to clients of MSP servicing system.

Upon launch, this software from Black Knight will include highly personalized information about loans, homes and neighborhoods. For example, by accessing the home’s value, a customer service professional can present refinance and home equity opportunities to borrowers. This solution will give professionals the ability to provide an omni-channel customer experience, whenever and however the customer wants to interact with their servicer, which will result in deeper borrower relationships and increased customer retention.