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Ask The Expert: More Thoughts on Connecting with Younger Buyers

In a previous column, I addressed a question by Walter from New York about becoming relevant to younger homebuyers. I have some more insights to share. But first, as a reminder, here is Walter's question: "I keep reading about the importance of millennials in the market. I have been a loan officer and sometimes producing manager… Read more...

Ask The Expert: When Will the Real Estate Slowdown Turn Around?

Several Loan Officers wrote to me expressing these sentiments: I made a lot of money in the past three years. It wasn’t just refinances, either, as the purchase market was strong. With rates rising, I expected refinances to go away. But I did not expect the real estate market to slow down. When do you see… Read more...

Do You Have a Winning Retention Strategy in Place?

Rising interest rates, limited housing inventory and the skyrocketing price of consumer goods have made the last half of 2022 an uphill climb for many lenders and originators. While mortgage managers struggle to generate loan demand in a more volatile marketplace, I believe that the companies with solid hiring and employee retention strategies in place… Read more...

Are Your LOs Leveraging the Power of Social Selling?

In my sales training classes, I’m always surprised by how many originators aren’t using social media as part of their sales efforts. Read more...

CFPB Says States Can Get Tough on Credit Reporting Agencies

The Consumer Financial Protection Bureau has issued an interpretive ruling that says states can generally enact their own laws that are stricter than the Fair Credit Reporting Act. So reports PYMNTS.com. Read more...

First Guaranty Mortgage Files for Bankruptcy

First Guaranty Mortgage Corp. has announced that it filed for bankruptcy, citing “significant operating losses and cash flow challenges” due to “unforeseen” industry conditions. Read more...

American Financial Network Inks $1M Mortgage Fraud Settlement

Federal prosecutors have announced that California mortgage lender American Financial Network has agreed to pay more than $1 million to settle charges that it fraudulently originated government-backed mortgage loans. Read more...

Do You Have A Firing Plan?

We hope that you will never have to go through the firing process…or at least very often. However, keep in mind that even in the best of circumstances, we still make mistakes. Or circumstances will change. Perhaps a great employee has issues that causes them to be non-productive and there is no way back to… Read more...

Are Your LOs Making This Common Selling Mistake?

One of the biggest mistakes I see with loan officers (LOs) is that they believe their job is to manage every potential borrower who contacts them. In selling, the best sales professionals understand that not every prospect will match to their product or service. Read more...

Ex-Mortgage Lender Sentenced to Prison for Fraud Scheme

A former mortgage loan originator has received a prison sentence for a mortgage fraud scheme. So reports WICS in Springfield, Ill. Read more...

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